Please check below for the most commonly asked questions. If you do not find the anwser to your question please click here.
Choosing the right size storage unit is important, and Extra Space Storage is available to make it easier for you.
Complete these three easy steps to find out which size storage unit is your best fit:
Step One: Make a quick list of items you plan to store, including furniture, appliances and any awkwardly shaped items that will not be packed in boxes.
Step Two: Estimate how many boxes you will place in your storage unit.
Step Three: Use our Unit Size Guide below to assess which storage option is right for your personal storage needs.
Our storage units are rented on a month-to-month basis. Your rental with us can be long or short – depending on your needs.
We take great pride in protecting your belongings and strives to provide state-of-the-art security. We feature monitored video surveillance and well-lit units.
Every storage unit is treated for pests and rodents each month.
If you find yourself renting an inside storage unit and need a push cart to transport your belongings, please let the Store Manager know and they will be happy to assist you.
No, at this time we do not sell packing supplies.
Yes, you will need to supply your own lock at move in. Store-N-Cool will have storage unit locks avaliable for a fee.
Once the unit is sold the proceeds are applied to your outstanding balance. If the proceeds are higher than the amount due, a check for the difference will be sent to the original person leasing the storage unit. If the proceeds are lower than the outstanding balance the account will be sent to collections.
We recommend that you contact the Store Manager to discuss your account as soon as possible if your payment is late. Store-N-Cool will provide written notice to your email address or physical address listed on your account, again depending on state law. Additionally, Store Managers frequently try to contact any customer in default by phone prior to an auction process. As a customer, it is your responsibility to make sure we have accurate, up-to-date contact information associated with your account, and to pay your bill on time.
If the unit size you want is available at your facility, then yes you can move into another unit. Your facility manager will be able to assist you in that transition.